Open a New Technical Support Case
To open up a new technical support case, please email support@centrinetcorp.com.
Please provide the following information:
- Name and Company
- Description of the problem, provide screen caputres of errors, if applicable.
- When did the problem first occur?
- Severity of problem. Refer to the Critical Level Definitions.
- Any recent changes?
Critical Level Definitions:
| Severity | Definition |
| 1 | A Production System is down or effectively unusable as a result of the problem. Problem causes mission-critical impact on the Customer's operation with no acceptable workaround or functionality used to perform tasks considered to be essential to Customer operations, project completion, or normal productivity of end user. |
| 2 | A Production System is up and running, but the problem causes significant impact and has no acceptable workaround. High impact problem where operation is proceeding, but in a significantly impaired fashion or functionality used to perform tasks considered to be important but not primary to immediate business operations. |
| 3 | A Non-Production System is up and running and the problem causes only limited or insignificant impact. Important to long-term productivity, but is not causing an immediate work stoppage. |
| 4 | Problem does not have significant impact to the Customer or functionality that is not important and infrequently used. |
CentriNet Results
"The CentriNet staff was very knowledgeable and did a good job of helping us learn how to use the new system."
- Associated Credit Union, Network Services Supervisor
"This is what outstanding support looks like."
- University Health Services, Tech Support Manager
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